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Terms and Conditions

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Beauty Pass Terms & Conditions (Singapore)


Last Updated: 16 November, 2020

1. Membership & Eligibility
The Sephora Beauty Pass Program ("Program") is a rewards program offered by Sephora Singapore Pte Ltd and Sephora Digital SEA Pte. Ltd. ("Sephora") to customers resident in Singapore. Membership to the Program ("Membership") is limited to individuals only and is limited to one account per individual. Employees, officers, directors, agents and representatives of Sephora and its affiliates are eligible for Membership but may be excluded from certain promotions. You must be age 18 years or older and a legal resident of Singapore to be eligible for Membership. Eligible minors must obtain their parent's or legal guardian's consent prior to participation. By submitting an application for Membership in the Program, you agree (or, if you are a minor, your parent or legal guardian agrees) to be bound by these terms and conditions ("Terms"). A purchase is necessary to become a member. Affiliates of Sephora may also have similar customer programs; Membership in the Program does not confer any rights or benefits in the program of any other Sephora affiliate.

2. Earning and Redeeming Program Rewards
Under the Program, you earn one (1) Beauty Pass point (“point”) at the rate specified on the Program website when you purchase merchandise (excluding the purchase of e-gift cards, gift cards and shipping costs) in Sephora stores and online (Australia, Malaysia, Singapore, Thailand) and online (Indonesia, Hong Kong SAR, New Zealand, Philippines). You must provide a form of identification at the point of purchase to have any points credited to your Beauty Pass Account. The form of identification may consist of your Sephora Beauty Pass e-mail address, phone number, membership number, or full name. Points may be redeemed for rewards ("Rewards") subject to these Terms and further details set out on he “Program Website”). Details of the Rewards available and how to redeem these Rewards are on the Program Website, including any limits or conditions on redeeming Rewards.
Subject to the termination provision of these Terms, points expire after 18 months of inactivity (earn or redemption). Points may be redeemed for Rewards to be determined by Sephora in its sole discretion; provided, however, that in order to redeem your points for any Reward, you must (i) accumulate a minimum number of points as established by Sephora and (ii) make an additional purchase of merchandise from Sephora at the time that you redeem your points. Program members are able to redeem no more than one of each Reward per transaction. Program members cannot redeem more than 5 of any one unique Reward per year. Points have no cash value and can only be redeemed for Rewards. Sephora may, in its discretion, allow points to be redeemable for other items of merchandise from time to time. However, points are never redeemable for cash.
Rewards are available with point redemption while supplies last and substitutions by Sephora may occur. If your online order is not completed during the same visit, the Rewards will be removed from your shopping basket and may no longer be available. You are not required to redeem a Reward during checkout. Due to the limited nature of the Rewards, we regret that we are unable to reship Rewards if they arrive damaged, if you received the wrong one or if one is missing from your order. In the event a Reward arrives damaged, you received the wrong one, or one is missing from your order, please contact Sephora customer service or visit your local Sephora store. Otherwise, Rewards may not be returned or exchanged. If a Reward becomes unavailable for reasons beyond Sephora's control, Sephora may substitute a Reward of equal or greater value. Rewards are shipped with merchandise purchases ONLY. The retail value of the Reward does not count toward Sephora’s free shipping threshold.

3. Sephora Black
Sephora Black status is conferred on those registered Beauty Pass members who spend a minimum of S$300 on merchandise (excludes the purchase of e-gift cards, gift cards, taxes and/or shipping) online, and in Singapore Sephora stores within 365 days from their first purchase. Sephora Black status is valid for 365 days from the date the Beauty Pass member qualifies; after that, annual requalification is required. Sephora may, in its sole discretion, alter, limit, or modify the Sephora Black program rules, regulations, benefits, eligibility for membership, or any other feature of the Sephora Black program and/or may terminate the Sephora Black program at any time in its sole discretion, by giving reasonable notice on the website and/or by email. Please check the website regularly for updates.

4. Sephora Gold
Sephora Gold status is conferred on those registered Beauty Pass members who spend a minimum of S$1,500 on merchandise (excludes the purchase of e-gift cards, gift cards, taxes and/or shipping) online, and in Singapore Sephora stores within 365 days from the time of qualification of the Sephora Black status. Sephora Gold status is good for 365 days from the date the Beauty Pass member qualifies; after that, annual requalification is required. Sephora may, in its sole discretion, alter, limit, or modify the Sephora Gold program rules, regulations, benefits, eligibility for membership, or any other feature of the Sephora Gold program or may terminate the Sephora Gold program at any time in its sole discretion, by giving reasonable notice on the website and/or by email. Please check the website regularly for updates.

5. Sephora Gold Welcome Kit
New Sephora Gold members will receive a welcome kit. Welcome kit is redeemable in store or online. Limited to one gift per person on qualification of the Sephora Gold status. Offer is non-transferable. Substitutions may occur. Offer is subject to change, alteration, or termination by Sephora in its sole discretion at any time by giving reasonable notice on the website and/or by email. Please check the website regularly for updates.

6. Sephora Gold Complimentary Custom Makeovers Offer
Sephora Gold members will receive complimentary custom makeovers at Sephora stores in Singapore. Limited to one (1) complimentary custom makeover per month. An appointment is required and is subject to store availability and scheduling. Offer has no value and is not redeemable for merchandise. Offer is non-transferable. Offer is subject to change, alteration, or termination by Sephora in its sole discretion at any time by giving reasonable notice on the website and/or by email. Please check the website regularly for updates.

7. Other Offers
Membership in the Program may entitle you to various offers ("Offers") in addition to Rewards. The details of these Offers are set out from time to time on the Program Website. Details and terms of any Offers as set out on the Program Website are valid for a calendar year unless otherwise specified on the Program Website.

8. Agreeing to Sephora's Privacy Policy & Email
Sephora values your privacy. Our collection of your personal information and how we use it is governed by Sephora's Privacy Policy in compliance with Singapore Personal Data Protection Act. Details from your application for Membership (including personal information) will be collected and used for the purposes of administering the Program (which may include disclosure to third parties for the purpose of processing and administering the Program who may be located in countries as set out in Sephora’s Privacy Policy) and for marketing and data analysis purposes.
By submitting an application for Membership in the Program, you agree (or, if you are a minor, your parent or legal guardian agrees) to be bound by Sephora's Privacy Policy, these Terms and online Terms of Use, and to receive marketing materials and other communications from Sephora (if so agreed in your registration form). If you do not wish to receive these communications, you can request that they be discontinued by updating your Membership profile at or by sending an email to contact@sephora.sg. If we do not collect your personal information you will not be able to become a member of the Program. Additional personal information collected from members, such as purchase history and credit card information, will only be used and disclosed by Sephora for the purposes of administering the Program, internal analysis for marketing purposes, and as otherwise permitted by Sephora's Privacy Policy. Sephora's Privacy Policy includes details about how to access your personal information and have it corrected, as well as how to make any complaints regarding our conduct in relation to your personal information and how we deal with such complaints. Please see Sephora's Privacy Policy at http://www.sephora.sg/privacy.

9. Changes, Termination & Removal From Program
If for any reason this Program is not capable of running as planned (including in the event of fraud or attempted fraud), Sephora reserves the right in its absolute discretion to modify the terms of the Program including the Rewards and these Terms, or to suspend or terminate the Program. In the event of such modification, suspension or termination, Sephora will notify the members of the Program via email, as well as by communicating this on our website. Members will not receive any compensation from Sephora in the event of modification or suspension of the Program.
Any abuse of the Program, failure to follow any terms of the Program, Membership inactivity for more than 18 months, any misrepresentation or any conduct detrimental to the interests of Sephora, or fraud or attempted fraud, may subject members to Membership revocation and will affect eligibility for further participation in the Program.
Membership is non-transferable and Membership purchases must be made by the member. If your Membership is revoked or otherwise cancelled (whether by you or Sephora in accordance with these Terms), or if the Program is terminated, any Points in your account will automatically expire. Sephora will notify you via email prior to making changes to these Terms.
It is your responsibility to check or review these Terms from time to time to keep informed of any changes. In the event that the Terms of the Program change, you may choose to cancel your Membership through your Membership profile or by sending an email to contact@sephora.sg.

10. Limitation of Liability
To the maximum extent permitted by law, Sephora will not be liable for any damages of any kind arising out of or in connection with your participation or Membership in the Program, including damages arising out of changes to or termination of the Program or as a result of you redeeming and/or using a Reward. This applies to all damages of any kind, including but not limited to direct, indirect, incidental, punitive or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties.
To the maximum extent permitted by law, the limitations on Sephora's liability set forth herein shall apply whether for breach or repudiation of contract, or whether in tort, civil liability by way of negligence, gross negligence, strict liability, or otherwise, even if advised of the possibility of such damage. By agreeing to these terms, you willingly agree (or, if you are a minor, your parent or legal guardian willingly agrees) that you have relinquished your right to seek these damages from Sephora and that this is a reasonable allocation of risk. Certain legislation, including the Sale of Goods Act and Consumer Protection (Fair Trading) Act and Unfair Contract Terms Act may impose consumer guarantees or imply warranties or conditions or impose obligations upon Sephora which cannot be excluded, restricted or modified or cannot be excluded, restricted or modified except to a limited extent. These Terms must be read subject to these statutory provisions.

11. Intellectual Property
Intellectual property rights (including, without limitation, copyright, trademarks, patents, design rights and all other forms of intellectual property rights existing in the world) of all Program content and all software used in connection with the Program is the property of and are owned by or licensed to Sephora or its affiliates. Nothing in these Terms constitutes a transfer of any intellectual property rights.Unless otherwise indicated on a particular part of the Program materials, permission is granted to electronically copy and to print in hard copy portions of the Program materials for the sole purpose of accessing the Program and the services provided therein for personal use. Any other use of Program materials - including reproduction, modification, distribution, republishing, transmission, display or performance - without the prior written permission of Sephora is strictly prohibited.

12. Applicable Law
The Program and these Terms are governed by the laws of Singapore without giving effect to any principles of conflicts of laws. You hereby consent (or, if you are a minor, your parent or legal guardian hereby consents) to the exclusive jurisdiction of courts located in Singapore in all disputes arising out of or relating to these Terms or the Program.

13. Additional Information on the Program
If you have any questions regarding the Program, you may email contact@sephora.sg.

 

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